Frequently Asked Questions
- What are my payment options?
Visa, Mastercard and Cheque.
- Can I register multiple people for the same session with one payment?
Yes. When you are within the registration pages, click the Next Registration button to add another registrant.
- Can I be on a waitlist?
In the event that a participant cancels from a full session, we will update the register link in the website. Thus, we encourage you to continually check our website. Sorry,
but we do not manage waitlists.
- I want to register but can only pay by cheque, is this possible?
Yes, we do accept cheques as payment, but your registration will not be processed until your registration is received with a cheque. If the session fills up while your cheque
is in transit we will be unable to process your request. The quickest form of registering is on-line with a credit card. Your payment will be processed instantly
and you will be confirmed immediately by email if there is space.
- The school does not have a credit card, can you bill them?
Unfortunately we do not invoice schools. As some of our participants choose to do, you can pay with your personal credit card and have your school reimburse you. Your school can
also send us a cheque, however, your registration will not be processed until your registration is received with a cheque. If the session fills up while your cheque is
in transit we will be unable to process your request. The quickest form of registering is on-line with a credit card. Your payment will be processed instantly and you will
be confirmed immediately by email if there is space.
- Can I transfer to a different
session?
Yes, you can as long as the registration fee is the same. You also need to advise us by email to info@erlc.ca prior to the registration
deadline of the session you wish to transfer from and which session you are transferring out of, and as long as the session that you want to transfer to is not full.
- Can you take my registration over the phone?
Unfortunately, we do not take registrations over the phone. Please register online at www.erlc.ca and
your registration will be processed immediately.
- Can I bring my student teacher with me in the session?
Yes you may but she/he will still need to register and pay the registration
cost.
- How do I know if I’m registered?
If you registered online, you will automatically receive an email confirmation. If you faxed your registration,
we will process these registrations once a week and you will receive an email confirmation as soon as we have processed it.
- I’d like to see a list of all the courses I attended online, can I do that?
This request should be submitted to the office by email to info@erlc.ca. Since our priority is planning learning opportunities, we will handle
this request when are able to.
- Can I register multiple people for multiple sessions with one payment?
Not at this time. You can only submit one payment per course/session.
- What if I can't make it to the session?
If you cannot make it to your session (and cannot find a replacement) and it's before the registration deadline, you can ask for a partial refund. It must be submitted in writing
to the ERLC office.
- I am not a teacher in your region but can I still attend your sessions?
Yes, everyone is welcome to attend our sessions.
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